Refund Policy- 4CRMs

1. Refund Eligibility:

Subscribers are eligible for a refund under the following conditions:

• The subscription was canceled within the first 5 business days from the initial purchase date.
• The subscriber experienced technical issues preventing them from utilizing the extension's core functionalities, and our support team was unable to resolve the issue within a reasonable timeframe.

2. Refund Procedure:

To request a refund, subscribers must submit a refund request through our official support channel or contact our customer service team via email at [support@4crms.com].

The refund request must include the following information:

• email
• Reason for the refund request
• Relevant screenshots or details illustrating the issue (if applicable)

Once the refund request is received, our team will review the request and respond within 10 business days.

3. Refund Processing:

• Refunds will be issued in the original payment method used for the subscription purchase.
• Refunds may take up to 30 business days to process, depending on the payment provider's policies.
• Subscription access will be terminated upon processing the refund.

4. Subscription Cancellations and Prorated Refunds:

• Subscribers may cancel their subscription at any time through their account settings or by contacting our customer service team.
• If a subscriber cancels their subscription in the middle of a billing cycle, they will receive a prorated refund for the unused portion of the subscription period.
• The prorated refund amount will be calculated based on the remaining days in the current billing cycle.

5. Subscription Upgrades and Downgrades:

• Subscribers have the option to upgrade or downgrade their subscription plan at any time.
• If a subscriber upgrades their subscription plan, the new plan's price will be prorated based on the remaining days in the current billing cycle. Any difference in pricing will be charged or refunded accordingly.
• If a subscriber downgrades their subscription plan, the new plan's price will be prorated based on the remaining days in the current billing cycle. Any difference in pricing will be credited towards future subscription payments.

6. Non-Refundable Items:

• Refunds will not be granted for cancellations after the (5) day window for initial purchases.
• Subscription fees paid for the elapsed subscription period are non-refundable.
• Refunds will not be provided for subscription renewals beyond the initial refund eligibility period.
• Refunds will not be granted for downgrades from a higher-tier plan to a lower-tier plan.
• Refunds will not be granted for cancellations due to user error or incompatibility with your specific HubSpot setup.

7. Dispute Resolution:

• In the event of a dispute regarding refund eligibility or processing, subscribers are encouraged to contact our customer service team for resolution.
• If a satisfactory resolution cannot be reached, subscribers may escalate the dispute through relevant consumer protection authorities or legal channels.

8. Modification of Refund Policy:

We reserve the right to modify our refund policy at any time without prior notice. Any changes to the refund policy will be communicated to subscribers via email or through our website.

9. Contact Information:

For any questions or concerns regarding our refund policy, please contact our customer service team at [support@4crms.com].